Delivery & Return Policies
Everything you need to know about our nationwide delivery, pre-owned product guarantees, and hassle-free returns.
1. Delivery Policies
Nationwide Delivery
We deliver safely and reliably to all locations across Ghana.
Fast Turnaround
Delivery takes about 24 hours within Accra and 2–3 days to the rest of Ghana after order verification.
Secure Packaging
We are 100% responsible for professional packaging. Your items are protected with premium shock-absorption layers to ensure they arrive in pristine condition.
Critical Delivery Guidelines
- •Accra Customers: Cash on Delivery (Pay on Delivery) is fully supported.
- •Outside Accra Customers: Full payment is required before we hand over your item to the parcel office.
- ⚠️Important: Do not accept or open the parcel if the outer packaging is visibly damaged or tampered with. Reach out to us immediately!
2. Return & Exchange Policies
Warranty Per Product
Warranty cover depends on the device and is stated on each product page. If an item arrives defective or not as described, you can return it within 7 days.
Full Cash Refund
In case of verified hardware issues, we offer a direct product exchange or full cash refund including delivery charges.
3. Pre-Owned Guarantees & Conditions
30-Point Inspection
Every pre-owned device passes our 30-point inspection before shipment, including battery health of at least 85%. Ask on WhatsApp for photos and spec screenshots of the exact unit before you buy.
🚨 Required Unboxing Step
You must record a continuous video while unboxing/opening the parcel. If you receive something not committed or different from specified, this unboxing video is your ultimate proof to claim an instant refund or free exchange.
Questions about delivery, returns or a device we don't stock?
Our sales team is online via call or WhatsApp. If we don't have the device, we'll source it through our vetted partners or refer you to a partner shop that does.