1. Coverage
At MachineWura, we stand behind the quality of our products. All brand new items come with a standard 12-month manufacturer warranty. Certified used items come with a 3-month MachineWura warranty, covering functional defects.
2. What is Covered
- Hardware failures under normal use
- Manufacturing defects
- Software issues present upon arrival
3. What is Not Covered
- Accidental damage (drops, spills, cracks)
- Unauthorized repairs or modifications
- Normal wear and tear (e.g., battery degradation over time)
- Theft or loss
4. How to Claim
To initiate a warranty claim, please contact our support team with your order ID and a description of the issue. We may require photos or videos to assess the problem before authorizing a return for repair or replacement.